Terms and conditions section applies to all contracts

ALL DISCOUNTS REQUIRE CHECK OR ACH PAYMENT. IF CREDIT CARD IS USED 3% COST OF PROCESSING PAYMENT WILL BE DEDUCTED FROM DISCOUNT

 

Any changes to this agreement or added obligations assumed by either party in connection with this agreement shall be binding only if in writing with prior consent from both parties. Should the owner/owners of the property described herein fail to make any payments as agreed and promised to A Plus Exterior LLC, we, the company, reserve the right to undertake any forms of collections deemed necessary to recover the monies owed. This includes applying interest at a rate of 1.5% per month (18% annually) and incurring any and all legal fees required for this process. Additionally, failure to make payment within thirty (30) days of completion will result in the forfeiture of any and all discounts previously offered. In such an event, A Plus Exterior LLC also reserves the right to place a lien on the property at the owner’s expense.

  1. Retainage: I hereby affirm and agree that the maximum amount of money I may withhold from any payment due and owing to A Plus Exterior LLC shall not exceed five percent (5%) of the underlying amount attributable to work performed by A Plus Exterior LLC. For example, if a final payment of $10,000 is due, I will remit to A Plus Exterior LLC no less than $9,500 and withhold no more than $500. All sums withheld pursuant to this Withholding Agreement shall be remitted to A Plus Exterior LLC upon completion of any ‘punch out’ items identified within thirty (30) days after the substantial completion of A Plus Exterior LLC’s work. Please visit your customer portal or our website and fill out our punch list form to ensure that no items are missed.
  2. Change orders: Any and all changes to agreement require a change order signed by both parties. It is agreed and understood that A Plus Exterior LLC shall not be obligated to make any repairs until said change order and payment has been received. The rate for any such additional work shall be established as $75.00 per man hour plus the cost of materials, unless otherwise specified in writing. A Plus Exterior LLC abides by all building codes and strictly follow manufacturer Installation instructions to ensure customer is eligible for manufacturer warranties. By signing agreement you have understood and agreed to waive 3 day cancellation period on change orders.
  3. SCHEDULING OF PROJECT(S): The project start date will be determined upon: receipt of signed contract and deposit (unless otherwise specified above). There is an approximate delay of 2-3 weeks depending on weather, order changes, material availability, strikes, and accidents or circumstance beyond the hired A Plus Exterior LLC’s control. Completion date will be discussed with the estimator and Owner prior to contracts
  4. Clean Up: We pride ourselves on our commitment to cleanliness and will make every effort to clean up all debris. We will roll your yard with a magnetic roller to pick up any stray nails. However, despite our best efforts, it is possible that a few nails might be missed due to the extent of work involved in a major construction project. This might also cause slight scratches to gutters, minor damage to your yard and landscaping, or debris in the attic, etc. We do our utmost to minimize these issues, but ask for your understanding in these matters. We strongly recommend maintaining vigilance for the first couple of weeks post-project completion, especially with respect to stray nails. Your safety is our priority, and we appreciate your cooperation in this regard.
  5. Dumpster: A Plus will not be responsible for damages caused by the dumpsters delivered onto the property as needed to complete the contracted work or damages caused by others while delivering material. Suppliers carry liability insurance for such instances please notify your sales rep if any issues arise.
  6. Construction Vibration: A Plus will not be responsible for any ceiling, wall or other damages to the customers home due to normal vibrations during the installation of this work. The customer is responsible for the removal of any and all wall hangings, nick knacks, etc. that may be disturbed or broken during the installation of this project.
  7. TV/Phone: A Plus Exterior LLC is not responsible for lack of tv reception after install customer must call local service provided. More common with Satellite service providers and roofing installations.
  8. Payments: We accept all major credit cards, ach and also have flexible payment options. If paying by credit card you have authorized us to charge credit card provided to us for the amount agreed upon. We will never charge your credit card without prior agreement. 50% Deposit is required before materials are ordered and project is scheduled or started (unless otherwise specified above), final payment upon completion if no punch list items required. If punch items remain above and 45% will be due and the last 5% will be due upon completion of punch list items. Refer to line item 2. above for retainage agreement. Multi-trade projects final payments are due upon completion of that project.
  9. PLEASE BE AWARE: In order for the A Plus Exterior LLC to pull a building permit all of your property and vehicle taxes MUST BE current. Multiple projects are done separately unless otherwise noted. The warranty for all materials used is limited to the warranty given by the manufacturer. The roof, roof flashing, gutters and downspouts (where installed) should be free from leaks, except for leaks resulting from ice dams or from high winds, driven rain or other unusual severe weather conditions.
  10. Access: We will need your driveway cleared the day of the build in order to park our trailer or dumpster, which will be used to haul away the existing shingles and debris. Keep all children and pets inside, or away from the house. There will be a significant amount of noise and debris. We take care to protect your landscaping and will place a perimeter around your home.
  11. We will tear the entire roof down to the wood, inspect for rotten or warped wood, and bring to your attention any additional issues before installing new underlayment as depicted in material section above, shingles, and the ventilation system. On occasion, we may need to use your exterior power to cut sheets or plywood. If you have any concerns or would not like us to do so, please discuss this with your sales representative so that it can be appropriately noted in our contract.
  12. Landscaping: A Plus Exterior LLC shall not be liable for damage to landscaping as a result of gaining access to the job site, and/or covering shrubbery to work in a neat manner. It is the Owner(s) responsibility to water before/after the A Plus Exterior LLC removes the tarp to prevent Shrub burns.
  13. Mold: A Plus Exterior LLC is not responsible for indoor air quality including growth of mold. The Owner shall hold harmless indemnify A Plus Exterior LLC from claims, including claims of tenants and occupants, due to indoor air quality in resulting from a failure by Owner to maintain the interior of the building and adequate ventilation in a manner to avoid growth of mold.
  14. Finally, upon final completion, deductible or upgrade charges are due. Once you have paid in full, we will provide you with all the material and workmanship warranty information. Please allow our sign to remain in your yard for 2 weeks after completion of your job. Thank you for the opportunity to serve you, and if you are pleased with our work, share your experience with others.

 

 

Limited Warranty: A Plus Exterior guarantees all work for the life span warranted by the manufacturer of the product chosen for installation. A Plus Exterior further guarantees 100% workmanship on our labor for installation, for the lifetime. In the event a problem is detected, the homeowner must contact A Plus Exterior immediately. A Plus Exterior will warranty the roof up to winds of 130 mph. If winds should occur under this stipulation, and shingles are found to have fallen, A Plus Exterior will replace free of charge. A Plus Exterior LLC Warranties are transferable at no cost. 

 

Exclusions: A Plus warranty does not cover damage caused to the roof system such as but not limited to damage caused by , failing roof structure, an improperly designed roof system, items defined as “acts of God” (falling trees,“gale force winds”, tornadoes, lightening, etc.) or any accidents in which A Plus has no control over. Our mission is to provide quality services you can depend on and our lifetime workmanship warranty is unmatched.

Please visit www.trustinaplus.com/warranty for more information

 

A Plus Exterior LLC prides itself in customer service and our reputation and your satisfaction is utmost important to us. If for any reason you feel we are not meeting your expectations please call the owner Alex Montero at 203-516-1729 or email at Alexm@trustinaplus.com.

 

If customer elects not to address issues affecting A Plus Exterior LLC ability to install materials to recommended manufacturer installation instructions will immediately will void any all warranties, in such event a waiver must be signed before install and we will warn in writing.

 

Above section applies to all contracts. Please see below to the specific trade condition that applies to your project.

  Roofing Projects

 

Start Date for roofing = WITHIN 2 WEEKS OF DEPOSIT RECEIPT OR MATERIAL RECEIPT IF SPECIAL ORDER

  • General Conditions: A Plus Exterior LLC shall not be held responsible for any debris in the attic resulting from the work outlined in this agreement. Homeowners are required to take necessary measures to protect and cover any items within the attic. If requested, A Plus Exterior can provide tarping services for attic contents at an additional fee of $500.
  • Equipter: A Plus Exterior utilizes the Equipter RB 4000 on many of its roofing projects. It is a more professional and efficient working process that we have adopted to safeguard your property during installation. Due to the Equipter structure and weight, It is the customers obligation to stake off, warn or make A Plus Exterior LLC aware of places we should not access, tire impressions can occur in your lawn area. A Plus Exterior is not responsible for the impressions or any and all damages made by the Equipter RB 4000, if you request the equipter not be used on your project you must notify A Plus Exterior in writing and it must be written in contract. This allows for more clean efficient project CLICK HERE TO LEARN MORE ABOUT OUR NEW ROOF NO MESS PROMISE
  • Unforeseen issues: Any additional work that is unforeseen but is necessary to the soundness of the project in the sole discretion of A Plus Exterior LLC like rotted wood, cracked rafters, etc, will be performed by the homeowner immediately after notification by A Plus Exterior LLC. If the homeowner elects to have A Plus Exterior perform the additional work, a signed written change order must be produced and immediate payment for additional work must be received prior to the commencement of work. It is therefore agreed and understood that A Plus Exterior shall not be obligated to make any repairs until said change order and payment has been received. If there is existing damage on the inside from the preexisting deterioration of the project. A Plus Exterior LLC will not be held responsible. All material is guaranteed to be as specified. All work to be completed in a professional manner according to standard practices.
  • Gutter systems: We will clean out Gutter system if not being replaced during roofing project. Specialty gutters may hold their own warranty, please be aware some of these warranties are voided If a NON-CERTIFIED company performs work. Please see your gutter warranty information.
  • Skylight Installation: In the case of skylight installations or replacements, due to changes in skylight sizes and building settling over time, A Plus Exterior LLC cannot guarantee a direct replacement. Therefore, A Plus Exterior LLC will not be held responsible for any interior modifications needed if the new skylight sizes do not fit the existing opening.

 

Siding Projects Start Date for Siding = WITHIN 2 WEEKS OF DEPOSIT RECEIPT OR MATERIAL RECEIPT IF SPECIAL ORDER

  • A Plus Exterior LLC does not employ licensed electricians. As a courtesy, we will reinstall existing lights, but this does not include moving light locations. Please refer to a licensed electrical professional for re-locations. Furthermore, while A Plus Exterior LLC takes all necessary precautions during the installation process, we are not responsible for any potential electrical issues that may arise after the reinstallation of lights. Any potential electrical issues that may arise post-installation should be addressed by a licensed electrician A Plus Exterior is not responsible for nails too close to exterior wall. Building code requires no plumbing or electrical can be installed directly against an exterior wall. Even though unlikely Punctures to pipes or electrical can occur during installation and such issues will be handled at owners expense.
  • If rotted plywood is present it will be presented to home owner and a change order will follow. Damaged wood rot is common and likely, Home owner agrees and allows up to 200 SF of damaged wood to be replaced at our discretion WITHOUT a change order. Photos will be taken of condition and new wood installed. This allows for a smooth project install without delays caused by waiting for approval .
  • As hiring Certified Certainteed Installers, (A Plus Exterior LLC) you qualify for extended warranty coverages at an additional cost.
  • Not responsible for hidden issues behind existing siding that are unforeseen.
  • Color: If color/siding is special order or specialty siding it can not be returned once ordered, a refund on materials after 3 day cancellation is not possible since supplier has a strict no return policy on such items. Due to our current state material availability are taking longer than usual, please be patient especially for rare specialty items.

 

Windows and Door Projects Start Date for windows= WITHIN 2 WEEKS OF MATERIAL RECEIPT WINDOWS MUST BE ORDERED

  • Window orders are final and no refund will be issued after 3 day cancellation period. Windows are made custom to fit and manufacturers have a strict no return policy unless received damaged or defected. A Plus Exterior does not manufacture the windows therefore we are not responsible for delays caused by manufacturer delays beyond our control. Please allow up to 8 weeks for delivery.
  • Start date on windows is subject to lead time of materials chosen. A Plus Exterior LLC will start project no later than 2 weeks after receipt of materials.
  • A Plus Exterior LLC is not responsible for damages to paint or trim unless specified in contract. Depending on installation method required and age and type of siding A Plus Exterior will not be responsible for damages to siding unless specified in writing

 

Gutter Installs Start Date for Gutters= WITHIN 2 WEEKS OF DEPOSIT RECEIPT OR MATERIAL RECEIPT IF SPECIAL ORDER

  • A Plus Exterior LLC is not responsible for clogged gutters unless leaf protection is installed please refer to leaf protection chosen warranty for information.
  • Lifetime warranty on workmanship or issues caused during installation.
  • Not responsible for acts of god beyond our control like tree, lightning, ice dams etc.
  • Color guaranteed for 25 years by manufacturer. Please visit https://www.acm-metals.com/resources/reference-materials/warranties/ACM-Aluminum-Warranty.pdf for more information.
  • A plus exterior is not responsible for gutter straps which require installation under roof shingles. Worn roof shingle can crack when lifted, we will do our best to not damage shingles.

 

Safety:

All of our crews have OSHA Safety training and have been properly trained in safety procedures to keep our employees safe. If you see one of our employees not following safety procedures please notify us. We carry $1,000,000 General Liability Insurance and we agree to keep policy active during duration of project. We are licensed in the state of Connecticut and hold a valid HIC license. 0632682 A Plus Exterior LLC 215 Bridgeport Ave Milford, CT 06460

 

You may cancel this contract without penalty or obligation, within three business days from the date of this contract. If you cancel this contract any deposits made will be refunded to you within 10 business days from the date of receipt of cancellation request. In the event of cancellation, you the customer must make available to A Plus Exterior LLC any and all materials that may have been delivered to your property. A Plus will have no more than 10 business days to remove the materials from your property or we, A Plus Exterior LLC forfeit these materials. If you refuse us access to remove the materials you, the customer will be legally and financially for the repayment of these items to A Plus Exterior LLC in full.

 

Sign and date here and mail to 215 Bridgeport Ave Milford, CT 06460. Or email at alexm@trustinaplus.com